What is Lean Office?
Lean Office is a bit like Leadership nowadays: A lot of literature everywhere for a lot of confusion too. Overall:
1) Lean Office is the application of Lean Management within an office environment
2) Lean Office is about focusing on identifying and performing the right administrative tasks with the right processes
3) Lean Office is to provide added value to the end user. No added value means waste.
Departments such as Human Resources, Customer Service, Finance, etc. can largely benefit of implementing Lean Office. Indeed, experts agree that today 80% or higher of the administrative processes are classed as waste!
Time to go for Lean Office?